TypePad / SixApart Customer Service

I received an email today from TypePad (the company whose software powers this blog) explaining the steps they are taking to rectify some performance problems the site had over the last few weeks.  To ensure customer satisfaction (and probably to cool off some upset TypePad customers) the company offers a choice of 15, 30 and 45 day credits for its service.

Personally speaking, the problems I encountered over the last few weeks were annoying but not critical.  I do not drive revenues from this site so it was not a major business impact.  Compared to the inconvenience and annoyance caused by my iPod, they were very minor.  Still, they have given me a bad taste about TypePad, and this recent offer erased all of that.  I wish Apple would do something similar about the crappy iPod batteries.

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