Today, there’s a NY Times article on Vonage’s dismal IPO. The stock is down 32% in its first week. As a customer, I am not surprised.
Vonage’s customer service is awful. It will take you 2 seconds to get connected to a sales person. However, trying to cancel your account is torture. They will keep you on hold for hours. I have been trying to cancel my service for two days, I have spent over 2-hours on the phone, but still have not been able to do it. I owe them more of my time, I guess.
Jeffrey Citron, Vonage’s CEO and founder, has a checkered past fror his days at Datek. It seems that the company he’s founded has adapted some of his business ethic.