Openness Enhances the Value of the Social Graph

Network_effect The newly enabled ability to publish to Twitter from Facebook Pages has led Nic Brisbourne of DFJ Esprit to think this may lead to an erosion of value in the owner of the social graph.  He goes on to pose the question whether eyeballs are actually more important than the ownership of the social graph.

My thinking on the issue is differs from Nic's.

Social media relies on the network effect. Over the past 15 years of the internet, we have learned that the network effect (and metcalfe's thinking) thrives in open environments.  To revisit, one only has to remember AOL.  Therefore, in the race to claim ownership of the social graph, the walls would always have to be temporary – one competitive barrier as the players tried toreach critical mass.  The more open direction Facebook has been taking lately is a critical strategic one.  It's also the only one available if it will survive, and perhaps eventually win at creating the identity layer of the internet – the social graph.

Openness will ensure the sustainability of Facebook's (or Twitters's) social graph, as it continues to enhance the value its users derive from the investment they make in maintainging their connections on Facebook.  It would be the erosion of that value, not the fact that other platforms can benefit from those users' previous efforts (establishing their connections) to provide higher utility to those users, that would threaten the value of Facebook's social graph.

Nic goes on to remark:

The upshot of all this that value doesn’t accrue to the ‘owner’ of the
social graph every time it is used and hence the value of these sites
is less about the number of registered members and more about the
amount of time people spend on them creating and consuming content.

Facebook’s acquisition of Friendfeed makes sense in this light, as does the recent rush of investor interest in companies like Tweetdeck.

The game doesn’t stop here though – to generate real value you need to make your app/site sticky and find a way to monetise. ILike and Slide’s falls from grace have shown us that.

Measuring the real value of the social graph in terms of the stickiness of a media property or its monetisation ability is limiting.  I think that we are not close to understanding the commercial value that could be extracted once the identity layer of the internet is established.

For me, the one area that seems to look more and more critical in the emergence of the social graph is in whose hands it ultimately ends up. If Facebook wins, and it remains a private (or publicly-traded) commercial entity, the profit maximization motive (especially the short-term profit focus prevalent in public equity markets) may ultimately limit the value it stands to deliver.  Imagine how incredibly limited the Internet would end up if the global system of interconnected networks it resides on belonged to the telecommunicatiosn companies (sort of like the way mobile networks have evolved).

I don't really know if the thinking within Facebook is along these lines.  So far, by resisting desperate monetization attempts or  early acquisiton offers, they hint that it may be. 

The Incumbent Question

Everytime we have an entrepreneur pitch us, a version of this question comes up: "What happens if BigCoXYZ decides to enter this area?"  We usually know the answer, and already think it's a stupid question, but it keeps coming up over and over again.  Then, the same question gets brought up in the investment committee meetings.

In doing what we do, you have to learn to be comfortable with the incumbent question.  In the following video, Kevin Ryan does a good job explaining what we think.

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Turkish Online News

Online news is an interesting category in the Turkish internet market.  There are 22, I repeat, 22 websites at which you can read news in the top 100 web properties in Turkey, according to Alexa. (That number includes newspaper sites, online news sites, large portals with a major "news" category and sports news.)  This is quite an anomaly.  To compare, that number is 10 in the UK.

Most of these websites either take news content prepared for an offline news outlet and repurpose it for online consumption.  Others just aggregate and shallowly edit the wire services output.  There are even others that strive to replicate a traditional news production environment to feed into pure online consumption.

What seems to be missing in the Turkish market is a born-on-the-web news property, explicitly designed and tech-enabled for online consumption, that creates a community around itself.  I think there's quite a bit of overlap between what I am trying to describe and what Umair Haque talks about in his Nichepaper Manifesto:

Nichepapers are different because they have built a profound mastery
of a tightly defined domain — finance, politics, even entertainment —
and offer audiences deep, unwavering knowledge of it.

Nichepapers aren't a new product, service, or business model. They are a new institution. They're
a living example of the institutional innovation that is the key to
21st century business. They're not the same old newspaper, sold a
different way. They are 21st century newspapers, built on new rules,
that are letting radical innovators reinvent what "news" is.

According to Umair, the model involves the following tenets: 

Knowledge, not news.

Commentage, not commentary.

Topics, not articles.

Scarcity, not circulation.

Now, not then.

Provocation, not perfection.

Snowballs, not sell-outs.

Tasks, not tech.

These points describe a fantastic starting point. I think there would be a prize for the property that is able to accomplish the above points in the Turkish market.  The closest example I can think of is the HuffPo.  Umair adds Talking Points Memo, Perez Hilton and, one of my favorite websites, Business Insider.

However, I am trying to define a property that is beyond Umair's
nichepaper.  They could work in niches and narrowly focused topics.  But, I suspect, in the news-hungry Turkish market, a property incorporating these principles can succeed with a broader, generalist focus, as well.  In fact, the economics of Turkish online advertising may dictate that it becomes broader focused to attain critical traffic mass enough for major advertising access.

Turkish Online Social Network Engagement

comScore has once again delivered some interesting news regarding Turkish internet.  In a press release announcing that Russia has the world's most engaged social networking audience (with 6.6 hours and 1,307 pages average per visitor), Turkish social networking audience is reported to have spent, on average, 3.7 hours and view 427 pages on social networks in May.

Of course, I was very curious to understand what they define as social networking.  They have published their Russian data as follows:

A Selection of Leading Social Networking Sites

Ranked by Total Unique Visitors (000)*

May 2009

Total Russia, Age 15+ Home & Work Locations

Source: comScore World Metrix

Property Total Unique Visitors (000) % Reach of Total Online Population
Total Russian Internet Audience 31,907 100%
Social Networking 18,877 59%
Vkontakte.ru 14,310 45%
Odnoklassniki.ru 7,750 24%
Mail.Ru – My World 6,321 20%
Fotostrana.ru 1,624 5%
Privet.ru 942 3%
Moikrug.ru 839 3%
Facebook.com 616 2%
Steamcommunity.com 433 1%
MySpace Sites 371 1%
Vkrugudruzei.ru 214 1%

As far as I can tell, the description of social networking is not very broad.  The list above excludes dating sites like Loveplanet, blogging sites like Blogger and video sites like YouTube.  In Turkey, I presume comScore tracked the high-traffic global sites, including Facebook (which dominates the Turkish market), MySpace, Netlog, and the high-presence Turkish sites like Yonja.com, Gayet.net that are explicitly branded as "social networking".  Which means they ignored the social networking-type interaction at other social media.  One wonders if the online audience engaging in social networking-like interaction is dispersed more broadly in Turkey and extends outside of those properties branded explicitly as "social networking", especially given that Turkey was pointed out by comScore as having the highest-engagement online audience in Europe. (For instance, Turkey has very high-traffic online forums that would not be counted by comScore as social networking).

However, the monetization of social media in Russia is way ahead of Turkey.  Last year, there were reports on Odnoklassniki's revenues being estimated at $30m.  This is an order of magnitude greater than anything comparable in the Turkish market.

Grou.ps Funded for Growth

Grou.ps, in which I am a happy angel investor, has just announced a new tranche of financing from Golden Horn Ventures to help fund its explosive growth.  Grou.ps founder and CEO Emre Sokullu has been hitting all of his milestones since Grou.ps's Series A about a year ago.  This kind of growth is expensive and this new chunk of capital will allow Emre to focus on monetization opportunities, including tools for moderators to charge for their networks.

Congratulations Emre and the GHV team.

PS. This is also reported by Webrazzi in Turkish.   

E-Mail as an Owner of the Social Graph

While we are on the topic, I realized (reading Brad's new post) that I have been neglectin to mention a very significant current owner of the social graph:  e-mail.

I fully agree with Brad.  Along with a large swath of the social graph, e-mail also packs a ton of context with it.  Years ago, while building SelectMinds, we came across a company called Tacit (since acquired by Oracle) that attempted to abstract some of this context and social data out of enterprise e-mail.  I have no idea how the product faired under Oracle.  I can't imagine they are doing anything interesting with it, because otherwise, I think I'd have heard about it.

E-mail's also got a ton of attention.  I pretty much live in my Gmail account. It's the homepage on my browser. It knows more about me that any other property.

I am not very familiar with Gist (of the two companies that Brad mentions) but Xobni got a try for me.  However, after a year or so using Xobni in my Outlook (over which I still access a few IMAP e-mail accounts), I did not get much value out of it, so it did not survive my hard disk swap a few months ago.

I am looking forward to innovation that will extract some social data out of e-mail.

Facebook’s Social Graph

Mark Zuckerberg's defined Facebook's future to Robert Scoble (paraphrased by the Alley Insider):

Because CEO Mark Zuckerberg is pretty sure the future of the company
won't really be as a destination Web site, but as the Web-wide platform
that connects us not just to our friends, but also the businesses we
transact with.

We knew that.  We call it the social graph, of which there will be one owner, most likely candidate being Facebook.

Here We Go Spammers: Facebook Vanity URLs

I plan to write a longer post on my thoughts on this issue, but I am pushed for time right now, so this will be brief.

Facebook's decision to allow vanity urls/usernames is creating a landrush and is against its most basic premise:  all members are there with their real identity.  This can lead to spam-like messaging proliferation.  There have been discussions on how this will be good for SEO but that supports my point.  SEO is gaming the system.  In a liquid search environment, there should not be need for SEO.

The same's true for Twitter.  The landgrab of twitter usernames erodes Twitters authenticity.  And social media needs to be authentic to succeed.

Show Me Ads I Want

Google does a good job with this since it knows my intentions.  It's more difficult for the New York Times.  However, I spend a lot of attention on non-interactive media – wacthing TV shows, reading news on the web or playing games.  Some of that attention would be valuable to advertisers.

So here comes the "Digg for Ads" model.  It makes sense.  Jeff Jarvis does a great job of explaining why.

This may be one of the ways Turkish online advertising breaks through the rut it's in.